// NSW Environment Protection Agency
Consumer behaviour change campaign & 2021 Awareness and Value Survey of NSW

Objective 

In 2021 the NSW EPA engaged Horizon to produce and execute a social media campaign to motivate Australians to reduce food waste. The EPA adopted the long-running Love Food Hate Waste (LFHW) campaign to help combat the war on food waste locally.  

Horizon took the campaign to an extraordinary level, producing a charming, conversational and sometimes cheeky content series that has seen LFHW explode. Unlike other campaigns, success was quantified by outstanding positive behaviour changes to food waste – a key outcome. 

Approach and scope 

A proactive response led strategy, sensitive to current trends and changing landscapes, was critical in reaching our audiences. For example, the increased societal and social trend on alternative diets influenced our vegetarian bacon and egg roll that used carrot peal bacon. 

Outcomes 

The LFHW 2021 Awareness and Value survey of NSW residents also revealed campaign cut-through, recall and behavioural change evidenced state-wide5. 

  • 54% remembered LFHW materials in the prior year, 
  • 71% recognised the program motivating them to reduce food waste,  
  • After seeing LFHW materials, the top behaviours triggered were to consider how much food was needed (29%) and to check food date labels in store (26%), 
  • 76% described LFHW as a very good brand for promoting food waste reduction. 

The results of this campaign are testament to an exceptional client / agency partnership, innovative approaches to content curation, and an inherent understanding of audience needs attitudes, behaviour and insight. 


Want to read more about our work in government communication? Check out these case studies!
The communications and public relations agency delivering outcomes across government, business, sustainability and consumer sectors.
Horizon Communication Group is an independent agency responsible for award-winning campaigns. We deliver results through public relations, issues and crisis management, and targeted campaigns. Based in Sydney, we have long term affiliates in every state and territory in Australia.

Horizon Communication Group acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of our land – Australia. We acknowledge the Gadigal of the Eora Nation as the traditional custodians of this place we now call Sydney.

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HORIZON COMMUNICATION GROUP 2022